Closed incident viewing
If an incident is closed currently an analyst can not view the incident because of the survey we have link to it. Is there a way to allow them to still view the incident and just block them from the...
View ArticleRe: Closed incident viewing
In principle yes. Create a window less action with a window for that that has all the fields you want the analyst to see. Add that action to the point in the process and they will then see just the...
View ArticleRe: Closed incident viewing
I understand what items you are refering to but i am not sure how they can view the action once it closed since they no longer have access to the incident. Here is what they see if they click on the...
View ArticleClik here to view.
Re: Closed incident viewing
Firstly you need to give the users read access to the IncidentManagement._IncidentSurvey object. It's probably a drop down list. Once they can open up the incident you can provide them with a...
View Article
